Business Phone System & VoIP Solutions

Unified Messaging

This is a technology that unifies all your messages (e-mail, voice-mail and fax's) into one place, your in-box in Outlook via the Exchange Server. These messages can then be accessed either from your telephone handset (Smart device or desk phone) or via speakers on your PC. If you are accessing your messages via a standard telephone your are able to listen to your voice-mail the normal, listen to your e-mail's via text to speech and forward faxes onto any fax machine that you are near. The way in which it works is we supply a Server and software that is connected onto your LAN and fully integrates with your Exchange server. The messages are still stored on the voice-mail server and played on request.

Voice Recording

The ability to record telephone conversations for later playback and analysis. This encompasses the recording of ends of a telephone call for incoming, outgoing and conference calls. Conversations are recorded to a storage medium, often a hard disc on a local PC, or network device. Key features would include a fast search facility to track down recordings for playback. Call recording delivers peace of mind for users. The information recorded is valuable and may be used for training purposes as well as in dispute resolution of false claims. Not all users need full blown and sophisticated call recording systems. There is a case for more cost effective systems that archive calls for a set period of time.

Mobilty (FMC - Fixed Mobile Convergence)

FMC allows the user to make calls from a mobile handset over your Companies Wi-Fi network or over the GSM network when leaving the office or other Wi-Fi Networks (home or major Public areas). You are also able to dial into the office FOC and dial out from one of your company's standard telephone lines at Landline rates rather than mobile phone contact rates. Savings from dual mode (Smart Devices such as PDA's) handsets are very clear for all companies paying for more than a few mobiles.

Mobile Phones

Channel can provide a range of handsets including Blackberry phones, and work with Vodafone, Orange and O2 networks. We can provide a full audit of your existing mobile phone bill and we will then show you the savings you would make by migrating to Channel.

Remote Workers / Home Workers

If you are working away from the office and you have access over an IP connections ( ADSL for example) to the company's Network using the VPN you can connect an IP telephone ( either software or a hardphone) to your company's telephone system and act exactly the same as if you were in the office. This method of working has many financial and an employee benefit to Company's operating this technology.

Multisite Locations

If you are a company that operates from more than one office there are many benefits to networking you telephone system so that it operates as one system. The main benefits would be:

• FOC inter-site telephone calls
• Shared or Centralised Operators
• Provides staff at different locations with centralised and shared functionality, such as extension status, transferring of calls, call divert and call back all of which work perfectly even if in different locations
• The set up of hunt groups in different locations
• DECT cordless roaming between sites

Line Rental & Call Charges

By selecting Channel for your line provisions and on-going rentals you will save money over the standard BT packages, we provide Analogue, ISDN2e digital lines, ISDN30e digital lines and SIP trunks.

Channel ensures your telephony bills are as low as possible as well as providing the highest quality of service. Channel has relationships with all the Tier One telecoms providers, which enables us to reduce your telephone bill by a significant figure. We will work on your behalf by analysing your monthly bills to get the best deal for you depending on the type of call you are making whether it be voice or data and we are guaranteed to better the equivalent BT tariff.

Broadband

We are now offering business level 8MB broadband with an unlimited download facility.

Voice over IP

This is a technology that converts traditional speech into data packets so you are able to send the call over your LAN if in the office or over any form of IP connection such as a company's WAN, ADSL or IP/VPN. When the IP call arrives at its destination the call in converted back into traditional speech.

The main benefits of VOIP are:

• Running voice and data over one Network and one CAT5 socket in the office saving on additional recourse's being required running a data and a voice network separately.
• Connecting telephone system together using IP connections such as a company WAN or IP/VPN.
• Allows home workers to remain in full contact with the office whilst working from another location using a standard ADSL connection.
• Allows connection or your mobile phone to the telephone system via Wi-Fi IP Connection.

Why use Channel for your Broadband?

• One point of contact for all your voice and data requirements
• One bill
• Managed service
• Cost reduction
• Voice over IP