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ISDN 2/30 - Digital Lines

Voicemail

Unified Messaging

DECT

VOIP

CTI

Voice Recording

Least cost routing
Telecom technologies have transformed
the way we do business. Here are the key recent developments and systems. 

How would these make your business work better?

 

 

ISDN 2/30 - Digital Lines

There are two types of digital lines, ISDN2e and ISDN30e. The main differences are based on the number of lines that are required. ISDN2e comes in pairs of lines while ISDN30e comes in fibre cable with a min of 8 lines/channels and a max of 30 lines/channels on each connection.

What are the benefits of ISDN digital lines over traditional analogue exchange lines?

There are many, some examples are :-

  • Route all your lines through the telephone system, including fax machines, direct  lines and modems. This would reduce the number of lines that are rented and enable all calls to be routed over the Least Cost Route. (See Least Cost Routing section)
     
  • Each handset/ device will have its own unique direct telephone number (DDI) meaning callers can ring their contact in an organisation directly without having to waste an operators time routing regular callers around the system.
     
  • On the display of the handset the incoming telephone number or name of the Telephones Channel Comms ISDNcaller would appear before being answered (just like on a mobile phone).

Voicemail
 

This allows callers to leave a confidential message on an extensions mailbox without having to leave it with an operator or secretary (very time consuming).

You are then able to access these messages from Telephones Channel Comms voicemailany telephone giving huge benefits and more efficient use of time.

Unified Messaging
 

This connects voice-messages with all other forms of messages, such as email and fax-mail in one place. You can then either access these messages via a PC or telephone.

If you are for example, driving back from a meeting to the office, you would be able to listen to your voice messages or have your emails read to you. You can then decide whether to reply or forward to a colleague to deal with in your absence or delete Telephones Channel Comms unified messagingit. This all integrates with your exchange server

DECT cordless phone
 

These are cordless handsets that allow you to answer your calls wherever you are in the office complex. There are multi-base stations installed around your site that Telephones Channel Comms DECT cordless phoneallow the DECT cordless to move seamlessly throughout the office

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VOIP (Voice Over Internet Protocol)

    • Networking Offices
    • Home workers
    • Hard / soft phones

This is a technology that converts your voice to a data language and allows calls to be routed over any data network (subject to certain quality issues). There are three possible benefits of this technology to you as a company :-

    • You are now able very inexpensively to connect your various offices together so they operate as one system either over a fixed link using your existing Wide Area Network (WAN) or using ASDL / Broadband.
       
    • Home workers who now only need ASDL at home can have an IP extension and operate in EXACTLY the same way as if they were in the office.
       
    • Sharing your Local Area Network (LAN) with IP phones meaning halving Telephones Channel Comms voice over internet protocolthe number of data sockets required in your building.

CTI (Computer Telephony Integration)

This allows your telephone system to be connected onto your LAN with its own IP address and pass information (ie. Incoming telephone number via ISDN) to your company database and screen-pop their records while your extension handset begins to Telephones Channel Comms computer telephony integrationring. This allows a fast and efficient way of knowing who is calling before you pick up the telephone.

Voice Recording

This is a file server connected to your telephone system that will record telephone calls that can be archived and easily accessed if required.

This is beneficial for various reasons, such as training purposes, or if customers purchase items over the telephone and there was a dispute, conversations can thenTelephones Channel Comms telephone voice recording replayed. Another example is a doctor who gives medical advice over the telephone, again if there was ever a dispute.

Least cost routing (LCR)

We have our own in house billing platform, which enables our customers to be provided with very competitive high quality network tariffs on all voice and data. To offer our customers a comTelephones Channel Comms telephone least cost routingplete solution, we can provide competitive line rentals for both analogue and ISDN2/30 digital lines and also ADSL and fixed links, IP as well.

 = links to the glossary

 

Channel Communication Services Limited, Channel House, 127 Duckmoor Rd, Ashton, Bristol, BS3 2BJ
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