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Business Phone Systems for SME Companies

Remote Workers / Home Workers

If you are working away from the office and you have access over an IP connections ( ADSL for example) to the company's Network using the VPN you can connect an IP telephone either software or a hardphone) to your company's telephone system.
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This will act exactly the same as if you were in the office. This method of working has many financial and an employee benefit to Company's operating this technology.

Mobility (FMC - Fixed Mobile Convergence)

FMC allows the user to make calls from a mobile handset over your Companies Wi-Fi network or over the GSM network when leaving the office or other Wi-Fi Networks (home or major Public areas).
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You are also able to dial into the office FOC and dial out from one of your company's standard telephone lines at Landline rates rather than mobile phone contact rates.Savings from dual mode (Smart Devices such as PDA's) handsets are very clear for all companies paying for more than a few mobiles.

Multisite Locations

If you are a company that operates from more than one office there are many benefits to networking you telephone system so that it operates as one system.
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The main benefits would be:
  • FOC inter-site telephone calls
  • Shared or Centralised Operators
  • Provides staff at different locations with centralised and shared functionality, such as extension status, transferring of calls, call divert and call back all of which work perfectly even if in different locations
  • The set up of hunt groups in different locations
  • DECT cordless roaming between sites

Voice over IP (VOIP)

This is a technology that converts traditional speech into data packets so you are able to send the call over your LAN if in the office or over any form of IP connection such as a company's WAN or ADSL.
When the IP call arrives at its destination the call in converted back into traditional speech.
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The main benefits of VOIP are:
  • Running voice and data over one Network and one CAT5 socket in the office saving on additional recourse's being required running a data network and a voice network.
  • Connecting telephone system together using IP connections such as a company WAN or IP/VPN.
  • Allows home workers to remain in full contact with the office whilst working from another location using a standard ADSL connection.
  • Allows connection or your mobile phone to the telephone system via Wi-Fi IP Connection.

Voice Recording

The ability to record telephone conversations for later playback and analysis. This encompasses the recording of ends of a telephone call for incoming, outgoing and conference calls.
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Conversations are recorded to a storage medium, often a hard disc on a local PC, or network device. Key features would include a fast search facility to track down recordings for playback. Call recording delivers peace of mind for users. The information recorded is valuable and may be used for training purposes as well as in dispute resolution of false claims. Not all users need full blown and sophisticated call recording systems. There is a case for more cost effective systems that archive calls for a set period of time.

Line Rental & Call Charges

By selecting Channel for your line provisions and on-going rentals you will save money over the standard BT packages, we provide Analogue, ISDN2e digital lines, ISDN30e digital lines and SIP trunks.

Mobile Phones

Channel can provide a range of handsets including Blackberry phones, and work with Vodafone, Orange and O2 networks. We can provide a full audit of your existing mobile phone bill and we will then show you the savings you would make by migrating to Channel.

Broadband

We are now offering business level 8MB broadband with an unlimited download facility.
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Why use Channel for your Broadband?
  • One point of contact for all your voice and data requirements
  • One bill
  • Managed service
  • cost reduction

Avaya Small Business Phone System Aastra Small Business Phone System

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voip providers Over the last six years Channel Comms have provided business telephone systems for all of our offices. Their service has been excellent – I’m happy to recommend them. voip service providers

Scott B Bowie
Financial Director,
Alder King LLP

voip for business We were impressed with the high quality of customer care offered... very patient and helpful with our complex needs voip phone system

Jeff Walker
Director,
Bristol Mind

voip systems The project management and installation by Channel were outstanding and the phone systems follows in the same footsteps. voip telephone system

Ann Hunt
Practice Manager,
Henriques Griffiths

voip for small business After meeting several companies we found Channel Communications to be the most professional, we are still receiving comments from our patients on how easy and efficient the new system is. Our overall view is that we would recommend this company to other surgeries looking for a telecom system. voip business phones

Sharon Lockwood
Practice Manager,
Llanedeyrn Health Centre

hosted phone system Following the recent installation of our new telephone system, I would like to say that so far we are delighted with the quality of the equipment and all the services we are receiving from Channel communications and look forward to a continued productive relationship with your company. hosted phone systems

Mr. R Webb
Headteacher,
Woodlands High School

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Chris Walpole
Practice Manager,
Dyne Drewett Solicitors

phone line for business An excellent company to do business with. Our purchased system was installed in line with our requirements in an efficient and friendly manner. The sales team, engineers and admin staff are extremely helpful and any changes to how we wish the system to function has been completed in a speedy fashion with a no fuss approach. Thoroughly recommended. phone line company

Paul Kelly
Aparajita Medical Practice

small business phone lines We were very impressed with their professionalism and quality of service. Channel Communications have provided us with a telephone system that is tailored to meet our needs and an after sales service that is second to none. We would have no hesitation in employing their services again. business broadband providers

Resource Manager
Ynysawdre Comprehensive School

business broadband suppliers Many thanks to all the team for the efficient manner in which our new telephone system was installed as part of our recent head office premises move. The transition was achieved seamlessly and on-time. Channel Communications are a pleasure to do business with. aastra phones

Garry Watson
General & Facilities Manager,
Pegasus Planning Group

aastra telephones Channel Communications are the most professional and knowledgeable in their field, and we found their installation, products and after sales service first class. They have revolutionised our telephone systems and helped us achieve a fantastic reporting system. We would not hesitate to recommend Channel Communications. aastra telephone systems

Diamond Holidays

avaya phone system We are very pleased with the level of service from Channel. They are always willing to try to adapt application to our personal needs. This was very evident in our latest project where they created a bespoke program to run a telephone message viewer in our staff room. We will keep using Channel because of the first rate service we continually get. mobile phones business

Ian Birchall
Sir Thomas Rich’s School, Gloucester