Phone System Overhaul For Major Logistics Company – Case Study

“In comparison to our previous Meridian TDM system we have achieved a 26% saving against the cost of remaining with the existing system (as well as the hardware depreciation cost) whilst delivering a modern IP phone system replacement with greater functionality.”

Davies Turner is one of the UK’s leading multi-modal forwarder and logistics organisations, with over 750 employees and more than 20 branches across the UK. The company has a worldwide network of overseas partners and an annual turnover of £145 million.

The Challenge

There were a number of issues which were high on the list for Davies Turner in terms of replacing their legacy Nortel Meridian systems. With multiple locations, remote workers in need of affordable business mobiles and a mix of newer and legacy equipment, Davies Turner needed to replace all their existing equipment with a brand new and more efficient business phone system.

“We were keen to reduce costs wherever we could, especially in the area of mobile usage. With a large number of mobile users, the costs associated with overseas usage in particular were very high.”

“The total cost efficiency of the final solution was very important to us. Having a well developed and highly successful business model for the worldwide freight and logistics market, we were keen to find a system that was able to adapt effectively to that specialised environment.”

The Solution

After undertaking a comprehensive investigation of all the offerings from the leading players in the market, Davies Turner opted to for Channel Comms Aastra 400 communications server, Aastra mobile client application and SIP-DECT cordless handset.

The Aastra Mobile Client application integrates a smartphone into the communication system and offers benefits including routing calls through the Aastra 400, mobile least cost routing as well as improved service and directory management with one number for users.

A key differentiator is that all of Aastra’s technology is based on open standards. In the case of Davies Turner this was important as it enabled easier integration of technologies, more flexible networking options plus the retention and investment protection of some of the legacy equipment across their sites.

Aastra’s cordless handsets offer benefits including high reliability without calls dropping off, good speech quality in environments with reflective surfaces, easy installation, web based management, colour display, long battery life, message and alerting applications. Given the large number of sites and employees, the ability to centrally manage the sites and to efficiently set up new branches was a key driver in the evaluation.

 

The Feedback

“What we liked about the Aastra system was the ease with which changes and additions could be made – we were able to get a new Branch office up and running in a day. The technical installation was actually complete in two to three hours, which meant we could spend the rest of the day on familiarisation and user training!”

“We were particularly pleased that the system did not require expensive upgrades to our existing IT networks which would be required by a lot of competitor systems.”
“In comparison to our previous Meridian TDM system we have achieved a 26% saving against the cost of remaining with the existing system (as well as the hardware depreciation cost) whilst delivering a modern IP phone system replacement with greater functionality.”

“Generally the feedback from users is positive – knowing who is calling and the ability to deliver quick and effective internal transfers across our network of offices is seen as a big step forward – overall it has brought internal teams closer together and eased the workflow, especially when working in disparate geographic locations.”

“A big project like this one is a huge undertaking for any organisation, but we were pleased to find we did not need extensive training as so much was logical and intuitive – one of the key things is that we were able to implement all the new functionality in a way and at a pace that suited us with minimal disruption on the business.”

“Choosing the right partner to manage the technical element of the implementation was of paramount importance. We appointed Channel Communication Services of Bristol, an Aastra Platinum certified company, who delivered not only the expected professional and technical service but went the extra mile to ensure all our installs went live as scheduled and to the full satisfaction of the local office.”

“Having Channel Communication working with our own project team helped us get an early in depth understanding of the Aastra 400 operating system. This of course helped but we were also pleased to find that we did not need extensive training as so much was logical and intuitive – and I guess that one of the key things that we liked is that we were able to implement all the new functionality in a way and at a pace that suited us and therefore had minimal disruption on the business. “

David Pettitt – Project Manager 

Talk To The Experts

At Channel Comms, we understand that no two businesses are the same – so why would their telecoms requirements be? We work with businesses big and small from a wide range of sectors to simplify their telecoms requirements. For more information, call one of our team free today on 0800 856 6900 or email info@channelcomms.co.uk to discuss your individual requirements.