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December 19, 2018

Don’t Let a Snow Day Cost Your Business This Winter

As the temperature begins to drop and weather conditions become more challenging, businesses must ensure they are prepared to cope with any disruptions and avoid any lost working days.

Every year, snow, rain, flooding and fog lead to staff being unable to get into work, lost internet connectivity, disconnected phone lines, power loss and forced closure of business premises.

Find out more about the technologies available to help ensure your business remains connected and productive regardless of adverse weather conditions.

Ensure Resiliency of Your Broadband Connection

When severe weather conditions knock out an internet connection, it can grind businesses to a halt.

Some businesses use two different providers in the hope of guaranteeing 100% internet uptime should one provider’s network fail. However, many providers use the same infrastructure – so an outage may well impact both the businesses providers at the same time.

Others may turn to a 4G network via hotspot or ‘dongle’, but slow speed and sky-high prices make this a costly and inefficient method of retaining connectivity.

True resiliency can be achieved by installing multiple connections that take geographically different routes, ensuring your business stays connected if one fails. Read our blog post to find out more about ensuring true resiliency for business.

Make Sure Your Communications are Portable

Whether it’s public transport closure, unsafe driving conditions or premises closure, sometimes there is simply no way staff can get to work practically or safely.

Without proper infrastructure to enable staff to work from home, a snow day can be extremely costly for businesses.

Thanks to features available on modern phone systems, working from home is now significantly more feasible and cost-effective, with a number of options available including:

  • IP phones set up at home to enable staff to take calls.
  • Call forwarding and diverting so staff who are able to get to the office can forward customer calls to relevant members of staff even if they are at home.
  • Twinning of staff mobiles with desk phones.
  • Cloud-based apps that allow members of staff to take business calls through their personal or business mobiles.
  • Conference calling and web apps to enable staff members to stay in contact throughout the day.
  • Cloud-based systems will allow members of staff to access the files, contact details and applications they need in order to continue work from home.
  • Auto attendant features to inform callers of the current situation and provide them with call routing options to ensure they reach the person best placed to serve them.

Don’t Rely on Traditional Fixed Lines

Traditional fixed phone lines can become damaged by storms, leaving your business completely unable to make calls from your regular phone system.

At Channel, we use a range of technologies to ensure business continuity for our clients in the event of adverse weather conditions or premises closure. Two of our most popular solutions are:

SIP Trunks – SIP trunking is designed to offer flexibility and continuity of business communication channels, with integrated disaster recovery features.

For example, should you have to close one of your offices, all calls can be routed to alternative premises with no extra charges.

Business Continuity Diagram Image

Cloud Telephony – Hosted in the cloud rather than on physical premises, the cloud is immune to adverse weather conditions. Cloud-hosted telephony offers true flexibility, with members of staff able to continue doing their jobs wherever they are.

For example, should a member of staff be unable to get into work, they can log into the cloud web interface through an Android / iOS app to make and receive calls from their mobile device.

Train Your Staff

Investing in remote working technologies, cloud-based apps and business mobiles is a waste of budget if staff don’t know how to use them properly and efficiently. Failure to train staff can result in frustration and wasted time walking staff through how to use the system when they are unable to get into the office.

Effective training is very important for ensuring your business can continue seamlessly in the event of a disaster, you should ensure that all staff know how to access and use web portals, cloud-based apps and any other remote working technologies you have implemented.

This can be done through regular training, team meetings and sharing of knowledge from those who are regular remote workers.

Talk To The Experts

At Channel Comms, we recognise the impact that adverse weather conditions and outages can have on businesses of any size. We provide disaster recovery solutions to suit any business model or budget and ensure that your business efficiency isn’t hindered this winter.

For more information about how we can help you, give us a call today on 0800 856 6900 or fill out a contact form and we’ll get back to you.

By fanaticCC

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