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July 16, 2019

The Facts About the BT ISDN Switch-Off

All you need to know about the BT ISDN switch off which starts in 2020.

By David Allen, Senior Sales Consultant.

If you are running or managing a business, my guess would be that you have already had the phone call or read the e-mail telling you that ISDN is about to be turned off.  Reality is that with it only being 2019, you have a few more years to make the change. ISDN is being turned off, but not until 2025. With that in mind more than half of all companies in the UK have already made the technological jump. ISDN although still supported isn’t really fit for the future.

Channel Comms have been providing voice solutions for over 30 years and have been at the forefront of new technologies which are designed to benefit UK businesses. We were witness to the introduction of digital, and almost three decades later, will be here to wave it off.

The last decade has seen dramatic changes in voice and technology which we all witness with the wonderful applications that our mobile devises have brought to our fingertips. We have all used face time, Skype and WhatsApp calls but would you rely upon these to run your business? The answer is probably no.

Thankfully SIP or Voice over IP technologies (VoIP) have a far greater depth of reliability and with the right equipment, a wonderful set of business benefiting features. The key element though in moving to the Cloud for your voice is the connectivity capability.  The early exponents of SIP and VoIP really bore the brunt of the learning curve and had the pain of calls dropping off, echoes and in some cases no calls at all. Thankfully a lot has changed in recent years, and with the advent of high-speed internet fibre, readily available to most businesses in the UK, these early issues have been eradicated. SIP telephony resides on the Internet and thus with a good router and an efficient internet connection, businesses are well prepared for the new advent of voice calls.

Like any new technology SIP will provide some new features that your business may really benefit from:

  1. Unlike traditional BT exchanges telephone numbers are not geographically restrictive on SIP. Moving premises and retaining your number is a probability.
  2. Significant call and line rentals can be achieved versus traditional telephone lines. We have in some instances, seen saving of over 50%
  3. Turning on or off of lines is very simple, timely and not expensive. In the past adding even one more line was pricey and could take weeks. Turning off lines that are not used was often difficult and expensive to achieve. SIP is extremely flexible which can be adapted to allow for the peaks that happen within your business.
  4. Faults – Traditional ISDN lines were reliant upon cables that had been in the ground for many decades and thus were susceptible to damage. Repairing these lines often took days with businesses suffering the consequences. SIP telephony numbers can be easily re-routed ensuring that even in the event of a line or internet fault, business continuity can be easily achieved.
  5. ISDN is being turned off and whilst there may be nothing wrong with the telephone system that you currently use, it is probably costing you more money that you need to spend. Upgrading to new technology has never been easier and so cost efficient with businesses benefiting from a far greater control of how they service their customers.

Further information can be found here:

If you have any questions or if we can help you any further, please don’t hesitate to contact us using our enquiry form or call 0333 2005140 today.


By fanaticCC

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