Building relationships with employers, keeping in communication with potential candidates, conducting phone interviews and taking care of daily operations means hundreds or even thousands of inbound and outbound calls are made from recruitment every day. Because of this, the reliance and efficiency of the telecoms and IT infrastructure is paramount to the success of the business.
At Channel Comms, we provide a range of services with bespoke phone systems, call packages, broadband solutions and business mobiles designed to address the unique challenges faced by the recruitment industry.
Telecoms Challenges Faced By Recruitment
Monitoring Employee Performance
Recruitment work is fast paced and challenging but can be very lucrative for successful employees. In order to motivate employees and help them improve their performance, it is essential that managers have the means to monitor and track the performance of their agency staff.
At Channel Comms, we provide feature-rich business phone systems with systems in place to enable call logging and voice recording. This software allows managers to recognise and reward high performing employees, listen to calls and give feedback to developing employees and even use the recordings for training purposes.
High Volume of Calls
Making thousands of calls per day can result in huge phone bills, these bills are only increased by the fact that most outbound calls to potential candidates will be to a personal mobile phone.
At Channel Comms, we offer an all-compassing solution for businesses that deal with a high volume of calls, with competitive rates, itemised billing, complete transparency and the latest products such as SIP trunking. These enable a reduction of up to 40% on telephony costs on a monthly basis.
In order to build up successful relationships with candidates, recruitment staff are regularly expected to keep in touch with candidates and businesses throughout the recruitment process. Because of this, many employees are issued a business mobile – resulting in higher call charges and increasing the risk of a data breach.
At Channel Comms, we can look after the tariffs, set-up, support and ongoing maintenance of your business mobiles to ensure you’re getting the best deal. Additionally, our business phone systems allow for mobile forwarding, meaning your employees can take important calls on the go.
Checking up on the status of a current client is made a lot easier with a customer relationship management (CRM) system. Unfortunately, software like this doesn’t integrate with phone systems which can result in inaccurate data being stored, or cause employees to abandon using the system entirely.
Our powerful unified communications solutions can be set up to effortlessly integrate with your CRM system, meaning you can update the status of a prospect, schedule a follow up call or set up a meeting without the need to duplicate or re-enter any data.
High Turnover of Staff
It’s estimated that the average turnover of staff in the recruitment sector is 43% – more than double the UK average! Whilst there are always individual circumstances that cause people to move on, improving staff satisfaction levels will, in turn, contribute to improving your business’s staff retention rate.
At Channel Comms, our phone systems and unified communications solutions have successfully improved employee satisfaction for our clients in a number of ways including:
- Making modern styles of working such as remote working more feasible.
- Promoting improved employee performance through call monitoring.
- Giving staff the tools they need to do their job as best they can.
- Giving managers a more holistic view of business success means they can recognise high performing areas and make improvements where required.
Simplify Your Telecoms Requirements
At Channel Comms, we understand that no two businesses are the same – that’s why we tailor our offering and recommendations based on the unique challenges your business faces.
If you want to find out more about how we can help you, give one of our expert team a call today free on 0800 856 6900 or fill out a contact form below and we’ll get back to you.